Who We Are — Apkayz and This Policy
This Privacy Policy is published by apkayz, the online gaming and betting platform operating at apkayz.bet. Apkayz is a platform built specifically for Pakistani players, offering live casino, jackpot slots, Aviator, football betting, esports betting, Ludo games and the Refer a Friend programme — all operated in Pakistani Rupees (PKR).
When we refer to "apkayz", "we", "us" or "our" in this Privacy Policy, we mean the apkayz platform and the team responsible for operating it. When we say "you" or "the player", we mean any individual who visits the apkayz website, registers an account, makes a deposit or uses any feature or service provided by apkayz.
This Privacy Policy explains how apkayz collects, stores, uses and protects the personal information you share with us when you use our platform. It applies to all personal data processed in connection with your apkayz account regardless of how you access the platform — via desktop browser, mobile browser or mobile application. By registering on apkayz and using our services, you confirm that you have read and understood this Privacy Policy.
What Personal Data Apkayz Collects
Apkayz collects different types of personal information depending on how you interact with the platform. Below is a clear breakdown of the categories we collect and specific examples of the data involved.
Identity Data
Full legal name, date of birth, CNIC number (for KYC), gender and a photograph of your identity document when required for verification.
Contact Data
Mobile phone number, email address and residential city or address provided during registration or KYC verification on apkayz.
Financial Data
Deposit and withdrawal transaction history, payment method type used (Easypaisa, JazzCash, IBFT etc.) and your PKR wallet balance history on apkayz.
Gaming & Betting Data
Records of all bets placed, games played, stakes, outcomes and session durations across all apkayz gaming products.
Technical Data
IP address, device type and model, browser type and version, operating system, and general location derived from IP address when you access apkayz.
Support Communication Data
Records of all communications between you and the apkayz support team including emails, live chat transcripts and any documents shared during a support request.
Apkayz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information or biometric data beyond the standard identity document check required for KYC. We do not access your device's contacts, camera, microphone or storage beyond what is strictly needed for platform functionality.
How We Collect Your Information
Apkayz collects your personal data through three primary channels. Understanding these helps you know exactly when and how your data enters our systems.
Data you provide directly: This is the largest category. When you register on apkayz you provide your name, date of birth, mobile number and email. When you complete KYC verification you upload identity documents. When you contact support you provide details of your query. When you fill in deposit or withdrawal forms you confirm payment method details.
Data collected automatically: When you access and use the apkayz platform, certain technical data is recorded automatically by our servers — your IP address, the pages you visit within apkayz, the games you play, session length, device type and browser version. This data helps apkayz ensure the platform works correctly across different devices and detect unusual access patterns that may indicate fraud.
Data from verified third-party partners: Apkayz works with KYC verification partners to confirm identity documents and with payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa/Mastercard) to facilitate PKR transactions. These partners may share confirmation data with apkayz to verify that a transaction or identity check has been completed successfully. Apkayz does not receive your full payment credential data (full card number, mobile wallet PIN) from these partners — only transaction confirmation and identity verification status.
Why Apkayz Uses Your Data
Every piece of personal data collected by apkayz has a specific, documented purpose. We do not use your data for purposes we have not explained to you. The table below sets out the main purposes for which apkayz uses your personal information and the legal basis for doing so.
Apkayz does not use your personal data to make automated decisions that significantly affect you without a human review process being available. Where automated tools flag your account for review (for example, fraud detection), a human member of the apkayz compliance team reviews the flagged case before any material account action is taken.
Who We Share Your Data With
Apkayz does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. This is a firm commitment with no exceptions. The only parties who receive your data from apkayz are those who need it to help us deliver our services to you, and they receive only the minimum data necessary for their specific function.
The categories of third parties who may receive your data from apkayz include:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy policies and are contractually bound to use your data only for payment processing.
- KYC verification partners: Our identity verification service provider receives your name, date of birth and identity document image to perform CNIC verification. Results are returned to apkayz as a pass/fail status — the document image is processed by the KYC partner under their own data protection obligations.
- Game software providers: Some of the live casino and slot games available on apkayz are provided by third-party gaming software companies. These providers may receive anonymised session data (game outcomes, bet sizes) for game performance monitoring but do not receive your personally identifying information.
- Law enforcement and regulatory bodies: Apkayz will disclose personal data to law enforcement authorities or financial intelligence bodies where we are legally required to do so — for example, in response to a valid legal request, a court order or as part of our anti-money laundering reporting obligations.
- IT infrastructure and security providers: Our hosting, security monitoring and data backup services may involve infrastructure providers who process data on our behalf. These parties are bound by strict data processing agreements and handle data only on our instructions.
Data Security — How Apkayz Protects You
Apkayz takes the security of your personal information seriously and has implemented multiple layers of technical and operational security to protect it from unauthorised access, loss, alteration or disclosure. The following security measures are in place across the apkayz platform:
SSL / TLS Encryption
All data transmitted between your device and apkayz is encrypted using SSL/TLS. This prevents any third party from intercepting your login credentials, payment confirmations or personal data in transit.
Encrypted Data Storage
Personal data stored in apkayz databases is encrypted at rest. Sensitive fields including identity document data and account credentials use strong encryption standards. Encryption keys are managed separately from the data they protect.
Strict Access Controls
Access to player personal data within apkayz is restricted on a need-to-know basis. Internal staff access to sensitive data is logged, audited and reviewed regularly. No unauthorised personnel can access your account information.
24/7 Security Monitoring
Apkayz operates continuous intrusion detection and anomaly monitoring on our platform infrastructure. Unusual access patterns or potential security events trigger automated alerts and are investigated by our security team promptly.
Despite these measures, no online system can guarantee absolute security. In the unlikely event that a data breach occurs that affects your personal information, apkayz will notify affected players and relevant authorities as promptly as possible in accordance with applicable obligations. We will communicate clearly what data was affected, what steps we have taken and what you can do to protect yourself.
You also play a role in your own security on apkayz. Use a strong, unique password for your apkayz account. Never share your login credentials with anyone. Log out of apkayz when using shared or public devices. Enable two-factor authentication if available on your account.
How Long We Keep Your Data
Apkayz retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are determined by the type of data and the legal or operational reason for retaining it.
Account registration data and KYC documents are retained for a minimum of five years from the date of account closure, in line with anti-money laundering record-keeping requirements applicable to financial service providers. Transaction records — including deposit and withdrawal history — are retained for a minimum of five years from the date of each transaction.
Gaming and betting records are retained for a period of three years from the date of each gaming session, after which they are either deleted or irreversibly anonymised so that they can no longer be linked to you as an individual. Technical logs (server access logs, IP address records) are retained for a maximum of 12 months before being automatically purged.
Marketing preference data (whether you opted in to receive promotional emails) is retained for as long as your account is active. If you unsubscribe from marketing communications, your preference to opt out is recorded and retained to ensure we do not inadvertently re-add you to marketing lists.
After the applicable retention period expires, apkayz will securely delete or anonymise the relevant data. We do not retain personal data "just in case" beyond the documented retention periods.
Cookies & Tracking on Apkayz
Apkayz uses cookies and similar tracking technologies to ensure the platform works correctly, to keep you logged in securely and to understand how players use the site so we can improve it. Cookies are small text files stored on your device by your browser when you visit apkayz.
Essential cookies cannot be disabled as they are necessary for apkayz to function correctly. Analytics and preference cookies can be disabled by adjusting your browser settings, though doing so may affect some functionality. Apkayz does not use advertising cookies or tracking pixels for external ad networks. We do not allow third-party advertisers to place cookies on your device through the apkayz platform.
Your Privacy Rights on Apkayz
You have meaningful rights over your personal data held by apkayz. These rights are real and actionable — apkayz will respond to valid requests within 30 calendar days.
Right of Access
You can request a copy of all personal data apkayz holds about you. We will provide this in a clear, readable format at no charge.
Right to Rectification
If any personal data apkayz holds about you is inaccurate or incomplete, you have the right to have it corrected or updated promptly.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
You can ask apkayz to restrict processing of your data while a correction request or objection is under review, rather than deleting the data entirely.
Right to Portability
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.
Right to Object
You can object to apkayz processing your data for marketing purposes at any time. You can also object to processing based on legitimate interest where you have compelling personal grounds.
To exercise any of these rights, contact the apkayz privacy team at support@apkayz.bet with "Privacy Request" in the subject line. Include your registered apkayz username, the right you are exercising and any relevant details. We may need to verify your identity before processing the request to prevent unauthorised data access.
Note that some rights may be limited where apkayz has a legal obligation to retain data (for example, AML records). In such cases, we will explain clearly what data must be retained and why, and what data can be addressed under your request.
Children's Privacy — 18+ Only
Apkayz is strictly an adult gaming platform. The platform and all its services are intended exclusively for users who are 18 years of age or older. Apkayz does not knowingly collect personal data from individuals under 18.
During registration, apkayz requires users to confirm their date of birth and implements age verification checks as part of the KYC process. If apkayz discovers that personal data has been collected from someone under 18 years of age, we will take the following steps immediately: suspend the account, delete all personal data associated with the account beyond what is required for record-keeping obligations, return any deposited funds and record the incident internally.
Updates to This Privacy Policy
Apkayz reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in the services we offer and changes in applicable regulations. The "Last Updated" date at the top of this page always reflects the date of the most recent revision.
Where we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use or share your personal data — apkayz will notify registered players by email at least 14 days before the new version takes effect. Minor clarifications, corrections of typographical errors or updates that do not change how we handle your data in any meaningful way may be applied without advance notice.
We encourage you to visit this page periodically and review the current version of the Privacy Policy. Continued use of apkayz after a material update takes effect constitutes your acceptance of the revised policy.
Contact Apkayz About Privacy
If you have any questions about this Privacy Policy, want to exercise a data right or want to raise a concern about how apkayz has handled your personal information, please get in touch. Our privacy team will respond to all data-related queries within 30 days.
Related pages: Terms and Conditions · Responsible Gaming · FAQ